Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle Perry

Michelle Perry

March 20, 2026

5  out of  5
rating by Michelle Perry
"Dejuan is always hands on. I was in need of a replacement insurance card. He lead me to the app of which i didn't have on my phone. He stayed on line with me until i was able to find what was needed."
We responded:
"Hey Michelle. Thank you so much for the 5Star review. We appreciate you and appreciate your business. Thanks for trusting in my team and I. "
Profile photo of Tyler Wadlington

Tyler Wadlington

March 11, 2026

5  out of  5
rating by Tyler Wadlington
"Dejuan and his team are absolutely fantastic! Easy to deal with and approach the insurance process with a client-first mentality. Prince, in particular, was extremely helpful as we sought comprehensive insurance coverage. They have been incredibly responsive to all questions and needs we've had. Can't recommend enough!"
We responded:
"Tyler you and your family are so awesome and I can’t begin to tell you how much my team and I appreciate your kind words. I will make sure to let Prince know you mentioned him. Lol. lol. lol. Thanks to you and Caitlin for allowing us to take care of your insurance needs!!!!"
Profile photo of Trey Ivey

Trey Ivey

March 6, 2026

5  out of  5
rating by Trey Ivey
"Double D service. Dejuan and Dannie gave me the best service possible. I love the patience and dedication to help the customer. Thank you Dejuan and Dannie. And Peggy also. Can't forget her"
We responded:
"Thank you so much Trey. We try our very best everyday. Truly appreciate being able to work for you. Thank you!!"
Profile photo of wes perry

wes perry

March 6, 2026

1  out of  5
rating by wes perry
"This person reached out to me via phone, text, and email. I have no idea who this person is. When questioned, this person refused to disclose how they came into possession of my contact information."
We responded:
"Hello Mr Perry. My name is Dejuan Buford and I am the owner of the agency. I would love to discuss this issue or any issue you have had. I would love to answer your questions and give you some clarity when you get an opportunity. Please call Me at 615-371-1234. Truly apologize if any confusion or inconvenience but would love to discuss. Thank you sir!!"
Profile photo of Jesse Neely

Jesse Neely

March 6, 2026

5  out of  5
rating by Jesse Neely
"Mr. Buford, is a thoughtful and caring agent. He's quite knowledgeable of the industry and State Farm's product offerings. He has always provided me helpful guidance and insight when I have called upon. He's the gold standard in his industry."
We responded:
"Mr Neely…my team and I really do appreciate your kind words. Thank you thank you and thank you again!!!!"
Profile photo of James Easter

James Easter

March 4, 2026

5  out of  5
rating by James Easter
"All staff were responsive, considerate and helpful during our recent ice storm. Thank you Peggy, Dejuan and the entire State Farm team. Two cars were damaged and repaired quickly. Now our roof is being evaluated and will soon be replaced. THANK YOU!!"
We responded:
"Mr Easter you have been with me for a very long time. I thank you sir!! we appreciate you and your business. "
Profile photo of Kelsey Haney

Kelsey Haney

March 4, 2026

5  out of  5
rating by Kelsey Haney
"Dejuan and his team are so professional and friendly. Highly recommend them for an insurance needs."
We responded:
"Thank you Thank youThank you Kelsey!! We appreciate your comments and appreciate you has well. "
Profile photo of Lajuana Baltimore

Lajuana Baltimore

February 5, 2026

5  out of  5
rating by Lajuana Baltimore
"Mr.Buford’s professional character and expertise of the business brought us back to purchase life insurance, along with the car and house insurance that we purchased almost 17 years. We have always been satisfied with the courteous staff. Thank you!"
We responded:
"Mrs Baltimore. I can’t tell you how much I appreciate you guys, appreciate your business, appreciate your trust and appreciate the friendship. Thanks so much for the being my policy holder and for the kind words!!!"
Profile photo of Julianne Westbrook

Julianne Westbrook

January 6, 2026

5  out of  5
rating by Julianne Westbrook
"I have been a loyal client of DeJuan's for 10+ years. I have used this office and State Farm for Auto and Renters Insurance. I have never had an issue getting in touch with anyone in the office by calling or emailing. Peggy who helped me recently was on it! I was able to directly communicate with her what I needed, and she assisted me by end of business the same day. I haven't run into issues with my policy coverage as of yet. I've used my policy for Windshield Replacements, Severe Hail Damage, and a Hit and Run accident where someone side swiped me and ran me off of the road. If you do have to go through with the claims process, I found that having the app downloaded on your phone is easiest. Especially when you're working with a claims adjuster, have to send pictures, etc. So, if you're in an accident, or need to use your policy for an incident - get the app to manage the process through and through. I'm still a customer after filing claims like the ones I mentioned. I haven't had to actually use a Renter's Policy for a Loss or Accident - but I'll come back here if I do, to give a proper update. Thanks DeJuan and Team for helping keep me compliant and secure - in times like these I'm grateful for options, consistency, and reliable service."
We responded:
"Julianne I can’t tell you how much we appreciate you and your kind words. We are also honored that you have allowed my team and I to serve you and your insurance needs!!!! Thank you, Thank you and Thank you!!"
Profile photo of John Edwards

John Edwards

December 15, 2025

5  out of  5
rating by John Edwards
"The professionalism of Mr. Buford's team was top shelf. They made sure that our claim was taken care of."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Chelle Cooper

Chelle Cooper

November 14, 2025

5  out of  5
rating by Chelle Cooper
"Very satisfied with the process it took for me to get what I needed."
We responded:
"Thanks so much for trusting my team and I to serve your insurance needs Ms Cooper. "
Profile photo of Deborah Freeman

Deborah Freeman

November 6, 2025

5  out of  5
rating by Deborah Freeman
"I'm so pleased with the service I literally could cry, So professional. And if I could give them 10 stars that's what it would be."
We responded:
"Thank you!!!!! We truly appreciate your kind words and are thankful for you allowing us to handle your insurance needs!!! "
Profile photo of Lora Williford

Lora Williford

November 5, 2025

5  out of  5
rating by Lora Williford
"I have been a customer at this agency for over 10 years and the customer service is excellent. Danny and Ms. Peggy go over and beyond to answer my questions and concerns. Mr. Buford always gives me the best insurance quotes that fully meet my coverage needs. The staff is very knowledgeable and has years of experience. I am always satisfied with my insurance coverage."
We responded:
"Lora. Thank you so much for the awesome review. We are so happy to have customers like you and your family. We appreciate your kind words and will continue to work our butts off to protect your dreams. "
Profile photo of Tiare Douglas

Tiare Douglas

October 23, 2025

5  out of  5
rating by Tiare Douglas
"I have been a State Farm customer for almost 20 years. Dejuan Buford and his staff are amazing and make sure you are taking care and satisfied. I highly recommend State Farm for your insurance coverage."
We responded:
"Thanks so much Tiara….i can’t tell you how much i appreciate you trusting in my team and I over all these years!! We love serving you and your family!!!"
Profile photo of Sekou Tyler

Sekou Tyler

October 7, 2025

5  out of  5
rating by Sekou Tyler
"I’ve been really impressed with Dejuan Buford and his team at State Farm. They’re professional, responsive, and genuinely care about helping you understand your coverage options instead of just selling you a policy. Every time I’ve had a question or needed support, they’ve gone above and beyond to make sure everything was handled quickly and clearly. If you’re looking for an agent who treats you like a person, not a policy number, I highly recommend Dejuan and his team. You can tell they take pride in serving their clients and community."
We responded:
"Mr Tyler. I can’t tell you how much we appreciate you, your business and your comments. Thank you for allowing my team and I to serve you and your family’s insurance needs!! "
Profile photo of Monique Bolden

Monique Bolden

October 5, 2025

5  out of  5
rating by Monique Bolden
"My dad moved into a new place in Kentucky and needed renters insurance. I reached out to Dejuan and although he was not able to write the policy in Kentucky, he recommended another State Farm agent and continued to followup to ensure i got what i needed. I was able to save over $250 on his annual policy compared to what his apartment was offering. I really appreciate Dejuan's willingness to help...Great Customer Service"
We responded:
"Thank you Ms Bolden. We really do love helping our customers in any way we can. Thank you for the kind words!!!"
Profile photo of Stephen

Stephen

October 2, 2025

5  out of  5
rating by Stephen
"Dejuan and his team at State Farm have offered me nothing but TOP TIER service since Day 1. I started initially with just having them for my home owners insurance. However, his team encouraged me to explore adding auto insurance as well to save even more money. With some reluctance, I spoke with the agent and ultimately ended up saving a lot on my policies. Some much that now all four of our vehicles are all insured by his State Farm Team. His staff is so personable it sounds like one of my family members calling when we need to review things and I trust them to get me honest/trustworthy advice to meet my insurance needs. I would HIGHLY RECOMMEND Dejuan and his team to help you insure your assets!!!!"
We responded:
"Thank you Thank you Thank you!!!!!"
Profile photo of Victor Hockett

Victor Hockett

October 2, 2025

5  out of  5
rating by Victor Hockett
"Dejuan and the others working there always take care of me. I switch out my vehicles often & never an issue. Also have my house & another policy with him."
We responded:
"Victor I can’t tell you how much I appreciate you and your family. Thanks so much for the 5 Star review. Your words are much appreciated!!!"
Profile photo of Percy Edwards

Percy Edwards

September 12, 2025

5  out of  5
rating by Percy Edwards
"Great experience! Super helpful, easy to work with, and they really cared about making sure I was taken care of. Definitely a 5-star service! Thanks to Dannie Kimble for the great service."
We responded:
"Wow. Thank you thank you!!!! We really appreciate your kind words. Please let us know whenever we can be of service! Again….THANK YOU"
Profile photo of Trey Claiborne

Trey Claiborne

September 12, 2025

5  out of  5
rating by Trey Claiborne
"They go above and beyond to make sure your needs are met. Honest, reliable, and always available when you have questions. Couldn’t ask for better service! S/o to this Agency!!"
We responded:
"Hey Trey….THANK YOU!!!!! We will do our best to continue to serve you the way you want to be taken care of!!"
Profile photo of Wally Curry

Wally Curry

September 12, 2025

5  out of  5
rating by Wally Curry
"Excellent service with Dannie Kimble from start to finish. Everything was explained clearly, and the process was smooth and stress-free. Highly recommend!"
We responded:
"Mr Wally Curry thanks so much for taking the time give us this rating. It is really appreciated and we will continue to do our very best to give our best. "
Profile photo of Jaclyn Auerbach

Jaclyn Auerbach

September 12, 2025

5  out of  5
rating by Jaclyn Auerbach
"Worked with Dannie after Progressive dropped me for my car getting hit by a muffler on the highway and then broken into a year later. I truthfully had no idea where to start when it came to getting an insurance policy and the benefits needed, but he walked me through every step gave me pros and cons and everything in between!"
We responded:
"I am so glad we were able to help you Jaclyn. Dannie is a great team member and we appreciate him as well. Thank you for trusting in us and allowing my team and I to serve you. Never hesitate to call with any questions!!! "
Profile photo of Pam Sullivan

Pam Sullivan

September 12, 2025

5  out of  5
rating by Pam Sullivan
"Dejuan Buford has been our insurance agent for over 10 years and we have been nothing but pleased. Dealing with insurance issues can sometimes be stressful, but Dejuan and his team take the stress away and makes it easy. Every time I call the office for any need his team is super quick and efficient. They are simply The Best!"
We responded:
"Thank you Thank you thank you for trusting my team and I for so long. we appreciate your business, but more than anything We appreciate the friendship!!!"
Profile photo of Billy Hell

Billy Hell

September 4, 2025

1  out of  5
rating by Billy Hell
"After 28 years plus of being with State Farm and never missing a payment I was dropped for reporting a tree branch poking a hole in my roof. The agent never warned me I could be dropped. When I was dropped they never called to let me know. When I called them they did note that they saw I was canceled. I also carred 4 cars with them. When State Farm dropped my home owners (and made it impossible to get new home owners) I dropped all my cars with State Farm. Here are all the issues I had with this agency: 1. My Ford Excursion insurance was canceled without my consent or letting me know. I drove across the country and did not know my insurance had been suspended. I only found out when I logged on to the site to check something. When I called Peggy she apologized and said she would turn it back on. This was not due to late payment or any request. This was something she did on her own. I was upset about it. 2. I received an insurance card for an RAV4 and a bill of $372.24. I never owned a RAV4 or profited a VIN (even though the policy had a VIN). I contacted Peggy to refund the amount and notified her that I never owned a RAV4. 3. All our policies were canceled after I called Peggy to state my checking account had been compromised and provided updated billing info. I spent time on the phone with Peggy to make sure she had all the information needed to update the auto-billing. I was assured everything was updated and there would be no lapse in the auto pay. A few weeks later, I received cancelations on all my policies. I had to call your office and talk to Peggy again to get all my policies reinstated. 4. My homeowner's insurance was canceled. I was notified via the US mail. When I called Peggy, she said she had seen the cancellation come through. I used your office because I knew you went to high school with Angela, and I felt your office would take care of me. I think that you should not only help me with my insurance purchases and payments but also advise me. I had no idea the insurance business had changed so radically over the last couple of years and using it to fix a hole in my roof could result in loss of homeowners. If I had been advised of this, I would have paid out of pocket. We thought we were doing the responsible thing. Instead, they not only dropped our homeowners, but it was almost impossible to find new insurance because of it. Because State Farm dropped us, every agent I contacted could not insure my house. I ultimately found one agent that did insure us at almost triple the price. This was after weeks of work. Unfortunately, your office didn't even call me to inform me about the cancellation. 5. After securing homeowners insurance, I moved all my cars. I called Peggy multiple times about this. I told her I had paid $400 on the 2nd of the month to Farm Bureau so that I would be covered. I noted that the cars were still showing on the site. Peggy said she would take care of it. I talked with Peggy about how I could not get homeowners without moving my cars as well. Peggy said she understood. Then, I called back and spoke to someone else (Griffin?) to notify them about this and to make sure the cars were removed. I was assured this was noted, and he would talk to Peggy. There was another call after this. I am thorough with issues like this and made myself very clear. I will monitor the State Farm site to verify changes have been made. After all of this, Peggy responded that she wasn't aware I wanted to remove my car policies (1/30/25). There is a severe disconnect between what she says and what she does."
We responded:
"Mr Jim Graham Thank you for sharing your experience and your many years with State Farm. I sincerely apologize today, as I did back in the early part of the year for any inconvenience and frustration we caused. I also regret that you did not get the level of communication that you expect and deserved from me and my office. Your feedback then and now was very important to me and my office and we have been using it as a learning tool from that day forward. We appreciate you Jim. "
Profile photo of Roddy Richardson

Roddy Richardson

August 27, 2025

5  out of  5
rating by Roddy Richardson
"Dejuan has been my agent for 5-6 years now. His agency is extremely reliable, responsive and friendly. Great coverage options with competitive rates on auto, renters, home, life and more."
We responded:
"Roddy thank you so much for allowing us to service you. We are not perfect but always do our very best when it comes to caring for our customers. We appreciate your kind words!!!"