State Farm® Insurance Agent Dejuan Buford

"After 28 years plus of being with State Farm and never missing a payment I was dropped for reporting a tree branch poking a hole in my roof. The agent never warned me I could be dropped. When I was dropped they never called to let me know. When I called them they did note that they saw I was canceled. I also carred 4 cars with them. When State Farm dropped my home owners (and made it impossible to get new home owners) I dropped all my cars with State Farm. Here are all the issues I had with this agency: 1. My Ford Excursion insurance was canceled without my consent or letting me know. I drove across the country and did not know my insurance had been suspended. I only found out when I logged on to the site to check something. When I called Peggy she apologized and said she would turn it back on. This was not due to late payment or any request. This was something she did on her own. I was upset about it. 2. I received an insurance card for an RAV4 and a bill of $372.24. I never owned a RAV4 or profited a VIN (even though the policy had a VIN). I contacted Peggy to refund the amount and notified her that I never owned a RAV4. 3. All our policies were canceled after I called Peggy to state my checking account had been compromised and provided updated billing info. I spent time on the phone with Peggy to make sure she had all the information needed to update the auto-billing. I was assured everything was updated and there would be no lapse in the auto pay. A few weeks later, I received cancelations on all my policies. I had to call your office and talk to Peggy again to get all my policies reinstated. 4. My homeowner's insurance was canceled. I was notified via the US mail. When I called Peggy, she said she had seen the cancellation come through. I used your office because I knew you went to high school with Angela, and I felt your office would take care of me. I think that you should not only help me with my insurance purchases and payments but also advise me. I had no idea the insurance business had changed so radically over the last couple of years and using it to fix a hole in my roof could result in loss of homeowners. If I had been advised of this, I would have paid out of pocket. We thought we were doing the responsible thing. Instead, they not only dropped our homeowners, but it was almost impossible to find new insurance because of it. Because State Farm dropped us, every agent I contacted could not insure my house. I ultimately found one agent that did insure us at almost triple the price. This was after weeks of work. Unfortunately, your office didn't even call me to inform me about the cancellation. 5. After securing homeowners insurance, I moved all my cars. I called Peggy multiple times about this. I told her I had paid $400 on the 2nd of the month to Farm Bureau so that I would be covered. I noted that the cars were still showing on the site. Peggy said she would take care of it. I talked with Peggy about how I could not get homeowners without moving my cars as well. Peggy said she understood. Then, I called back and spoke to someone else (Griffin?) to notify them about this and to make sure the cars were removed. I was assured this was noted, and he would talk to Peggy. There was another call after this. I am thorough with issues like this and made myself very clear. I will monitor the State Farm site to verify changes have been made. After all of this, Peggy responded that she wasn't aware I wanted to remove my car policies (1/30/25). There is a severe disconnect between what she says and what she does."

"Dejuan has been my agent for 5-6 years now. His agency is extremely reliable, responsive and friendly. Great coverage options with competitive rates on auto, renters, home, life and more."

"Dejuan is an exceptional person!!!! Always there to answer any questions. Highly recommended!!!!"

"Excellent company to do business with. Dejuan and his team are amazing and very informative. Highly recommend!"

"What can I say, besides excellent service. Very compassionate and understanding. Would definitely recommend!"

"I highly recommend this young man , he’s very professional."

"I have been a State Farm customer for almost 20 years. Dejuan Buford and his staff are amazing and make sure you are taking care and satisfied. I highly recommend State Farm for your insurance coverage."

"Dannie did a great job finding and providing the info to show my storage company that stuff in my unit was insured. Great service as usual."

"I am the biggest fan of Dejuan Buford and State Farm. Dejuan has been my agent for a long time, and I couldn’t ask for a better experience. He is always available to help me with anything that comes up, and never fails to be knowledgeable and kind. I would encourage anyone to work with him as well!"

"No telephone menu here, dial the number and a live person answers to help you. All my questions answered and I can enjoy the rest of the day knowing that I didn’t waste 1/2 hour waiting to be connected to a real person."

"Efficient, all questions answered, always available and friendly service!! We have used Dejuan for 20 plus years and are thoroughly satisfied with him and his staff!"

""I had a fantastic experience working with Dannie. From the moment I reached out, he was incredibly helpful, patient, and knowledgeable. He took the time to answer all my questions, explain my options, and made sure I understood everything before making a decision. I truly felt that he had my best interests in mind and went above and beyond to ensure I got the coverage I needed. Highly recommend him to anyone!"

"I truly appreciate the service I received at this State Farm Agency. Mr. Dannie Kimble was very professional and answered all my questions. Mr Burford and Mr. Kimble searched diligently for the best option of the service I was looking for and for that, I truly thank you."

"I am extremely satisfied with the service provided by Dejuan Buford and Dannie Kimble in setting up my car insurance quote and transferring my service to the state of Tennessee."

"Always great to work with Dejaun and his folks. Griffin was informative and efficient."

"Great customer service Service! Always prompt and professional."

"As a newly married 26 year old, there are soo many “adulting” curveballs in the mix but the DB State Farm office was able to educate my husband and I on the importance of having life & hospital income coverage. I wish I would’ve had this convo back in college!! If you are over 16 years old and don’t have at least a hospital income plan, you’re working backwards! I’m singing from the rooftops, have the convo with Dejuan before it’s too late!!"

"Dejuan Buford is the best agent I’ve had. He is very informative and he takes the time to explain things. He is knowledgeable about so many things and is a one stop shop. His staff is always very helpful too. They always go the extra mile to help me."

"I’ve been with State Farm for years, and Dejuan Buford and his team have always provided excellent service. Recently, I had to file a claim, and they made the entire process smooth and stress-free. They were quick to respond, walked me through every step, and ensured I got everything handled promptly. It’s clear they truly care about their clients and go above and beyond to help. I highly recommend Dejuan and his team for anyone looking for an insurance agent who genuinely has your back!"

"Glowing Report for Griffin of State Farm Insurance I want to take a moment to commend Griffin of State Farm Insurance for his outstanding service and exceptional professionalism. From the moment I reached out with my concerns, he went above and beyond to ensure that everything was handled quickly and efficiently. One of my immediate concerns was confirming that my credit union was correctly listed as a lienholder on my policy. Griffin wasted no time in reaching out to them directly, and in no time, he had the matter resolved. He kept me informed every step of the way, providing me with peace of mind that everything was in order. Additionally, due to fraudulent activity on my checking account, my State Farm Insurance payment was denied, causing an unexpected delay. Griffin not only understood the situation but also waived the late fee, showing a level of compassion and customer care that is rare to find. On top of that, he assisted me in transitioning my automatic payments from my debit card to my checking account, ensuring a smoother and more secure payment process moving forward. Griffin exemplifies what true customer service should be—thorough, efficient, and genuinely caring. His attention to detail and willingness to go the extra mile made a stressful situation so much easier for me. I truly appreciate his dedication and highly recommend him to anyone seeking top-tier service at State Farm Insurance."

"It was easy to get through to this branch and they called me back when needed. The process was easy and Dannie made my transition as smooth as possible. I believe I'm going to be ok with my new agents. I am pleased with my service."

"Dejuan Buford is THE BEST STATE FARM agent!!! I reached out to him regarding a leaky roof on a Sunday afternoon and he gave me three contacts within minutes. I made contact, had an assessment done on Wednesday and my roof was repaired by Friday. The cost I paid out of pocket was minimal and I did not need to file a claim. The reason why I contacted Dejuan for repairs is because I know that he is a man of integrity and he would recommend a business of the same caliber. If you can’t reach out to your insurance agent and get this type of service, you have the wrong agent. Call Dejuan Buford, he’s more than a good neighbor!!"

"Thank you for all you do Miss Peggy. Great customer service."

"Dejaun and his team are always on point, and they offer great guidance on the correct life insurance products for my family. Dejaun Buford is the consummate professional and is very responsive. Highly recommend."

"Exellent"